How does it work?
We are integrated into multiple cryptocurrency trading platforms, including Binance, Bitfinex,
HTX, OKEx, and Kucoin. At the moment of the trade, we'll choose the best exchange rate on the
market at any given moment and offer it to you.
How fast will my transaction be
processed?
The processing speed ranges from about two to twenty minutes, depending on how long it takes for
a block to happen in the network. Most orders process in just a few minutes. If the transaction
is large (more than 1 BTC or equivalent), processing it may take a little longer, depending on
the size of your transaction and the capacity of the block. We boast the highest exchange speeds
on the market thanks to our revolutionary trading algorithms.
How do I get my cryptocurrency wallet
address?
When you decide which crypto coin you would like to acquire, find a reliable wallet. Each
cryptocurrency has an official one. When you create a wallet, you automatically get an address
and a private key. Keep your private key to yourself and don't show it to anyone, even if they
ask. For security reasons, we will never ask you for your private keys and nobody should.
How long does it take for a transaction
to be finished?
Transactions usually take from 5 to 30 minutes. If your transaction takes more time, it may be
due to various issues:
1. DDoS attacks. Unfortunately, such problems happen from time to time, but we are always
happy to help you and solve any issues;
2. Cryptocurrency updates. We may update the client and disable some coins. As soon as we
turn them back on, you will get your funds right away;
3. The blockchain is overloaded. Too many transactions are waiting to be included into the
blockchain, and yours may wait for its turn, too. Sometimes you might have to wait a little
longer.
What's the difference between fixed
rate flow and classic flow?
During the classic flow, each transaction may have its own unique exchange
rate because of rate fluctuations, market conditions, and network fees.
The rate might change at any moment; as a result, you might receive more or less than you
thought you would.
Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety
from exchange rate fluctuations. It's included into the rate you will see at the beginning of
the exchange, no other fees included.
Because of the rate risks we take, the fixed rate may differ from the classic flow's rate.
However, it gives our customers confidence in the amount they will receive.
Can I buy cryptocurrency with fiat?
Not yet but this feature is Coming Soon.